| Type of Request |
Common solutions
1. Install the latest version of the Adobe Flash Player
2. Check your connection speed, 600kb (0.60 mb) is recommended minimum speed
3. For login problems, user names and passwords are case sensitive
Common solutions
1. Install the latest version of the QuickTime Player
2. Check your connection speed, 600kb (0.60 mb) is recommended minimum speed
3. For login problems, user names and passwords are case sensitive
4. If you are receiving "Negotiating" message or video that will not start,
check your firewall settings
Common solutions
1. Single events are typically posted for sale within 48 hours of the event.
2. All-Access subscriptions are good for one year from the date of purchase.
3. Only All-Access Pass subscribers may view archive recordings of the events,
single-event purchases enable live access only.
Not finding an answer?
Submit any question or concern in the box below and we'll get right back to you.
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